Refund and Returns Policy For The Olabisi Adelokiki Foundation

The Olabisi Adelokiki Foundation (UK Charity)
Last Updated: April 1st, 2025

1. Introduction

The Olabisi Adelokiki Foundation (“the Foundation”) is a UK-registered charitable organization established in memory of the late Mrs. Olabisi Adelokiki, whose life was marked by compassion, grace, and unwavering service to humanity. We are committed to using all donations and resources transparently, effectively, and in accordance with both our charitable objectives and the legal framework that governs charities in the United Kingdom.

This Refund and Returns Policy outlines our practices regarding donations, fundraising, merchandise sales, and services provided to beneficiaries or supporters. It also complies with the Charities Act 2011, Fundraising Regulator’s Code of Fundraising Practice, The Consumer Rights Act 2015, and relevant HMRC guidelines for charities.

2. Donations

2.1 General Policy

All donations made to The Olabisi Adelokiki Foundation, whether one-off or recurring, are considered voluntary and non-refundable, unless a donation was made:

  • In error (e.g., multiple identical donations)
  • Through fraudulent means
  • Under duress or coercion
  • To a campaign that was canceled before execution

2.2 Refund Requests

Refund requests must be submitted in writing within 14 days of the donation date. Requests can be made via:

Each request will be reviewed by the Board of Trustees. Refunds approved will be processed to the original payment method within 10 business days. Please note that transaction charges may be non-refundable, depending on the payment processor used.

2.3 Gift Aid Considerations

If Gift Aid has been claimed on a donation that is later refunded, we are legally required to reimburse HMRC. Refunds under Gift Aid will only be processed after verifying Gift Aid adjustments, and additional time may be needed for this process.

3. Merchandise and Event Tickets

3.1 Returns

If you purchase merchandise (e.g., T-shirts, books, accessories) or event tickets from us:

  • You are entitled to a return or exchange within 14 days of receipt, in line with UK Consumer Contracts Regulations.
  • Items must be unused, in original packaging, and in resalable condition.

3.2 Refund Process

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item(s).

3.3 Non-Returnable Items

  • Personalized items
  • Downloadable digital content
  • Items marked as final sale or donated for fundraising

4. Memberships, Subscriptions, and Services

If the Foundation offers memberships or donor subscriptions:

  • You may cancel a recurring subscription at any time before the next billing cycle.
  • Refunds for services such as workshops, mentoring, or consulting will only be provided if canceled within 7 days of booking, and at least 72 hours before the scheduled event.

5. International Donors

As the Foundation serves all continents:

  • International donations are subject to currency conversion and local financial regulations.
  • We are not responsible for foreign exchange losses, bank fees, or cross-border transaction charges.
  • Refunds for international donations will be issued in GBP (British Pound Sterling), and conversion rates may apply.

6. Errors and Discrepancies

If you believe an error has occurred (e.g., wrong amount charged, duplicate donation), please contact us immediately at:

We will investigate all reports within 5 working days and rectify any discrepancies found.

7. Legal Compliance and Governance

This policy complies with UK law and guidance from:

  • Charity Commission for England and Wales
  • Fundraising Regulator (UK)
  • Consumer Rights Act 2015
  • Data Protection Act 2018 / UK GDPR

The Foundation is governed by its Board of Trustees and its activities are subject to annual audits, reviews, and financial reporting as required by law.

8. Contact Us

If you have any questions or need help with a refund or return, you can reach out to us at:

The Olabisi Adelokiki Foundation
Email: support@theolabisiadelokikifoundation.com
Website: https://theolabisiadelokikifoundation.com
Phone: +44 (0) 742-639-0990
Registered in the United Kingdom

This Refund and Returns Policy may be updated from time to time. Please refer to our website for the latest version.